Refund policy

Last Updated: September 2026

At GulfNestMart, we want you to be happy with your purchase. If something is not right, please contact us and we will do our best to assist you.

This Refund & Return Policy applies to orders placed through our online store and delivered within the United Kingdom.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To request a return, please contact us within 30 days of receiving your order.

To be eligible for a standard return, the item should be:

Unused
In its original condition
Complete with any accessories, manuals, or parts supplied
Returned in its original packaging where reasonably possible
Accompanied by proof of purchase or your order number

Please contact us before sending any item back.

Email: Gulfnestmart@gmail.com

Returns sent without contacting us first may take longer to process.

Change of Mind Returns

If you change your mind about a purchase, you may request a return within our 30-day return period.

For change-of-mind returns, the customer is responsible for the cost of returning the item.

Please ensure the item is packaged securely to prevent damage during return shipping.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been completed.

UK Statutory Cancellation Rights

Nothing in this policy affects your statutory rights under UK consumer law.

For most goods purchased online, customers have a legal right to cancel their order within 14 days of receiving the goods, subject to certain exceptions.

After notifying us of a cancellation, the goods should normally be returned within the applicable legal return period.

Where required by law, we will refund the amount paid for the goods together with the applicable standard delivery charge.

You may be responsible for the direct cost of returning goods where permitted by law.

Order Cancellation Before Dispatch

We begin processing orders as quickly as possible after they are placed.

Because of this, we cannot guarantee that an order can be cancelled or changed before dispatch.

If you wish to cancel an order, please contact us immediately at:

Gulfnestmart@gmail.com

If your order has already been processed or dispatched, you may need to wait until it is delivered and then request a return in accordance with this policy and your statutory rights.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is:

Damaged
Defective
Not working correctly
Incorrect
Significantly different from the product ordered

please contact us as soon as possible.

Email us at Gulfnestmart@gmail.com and include:

Your order number
A description of the issue
Clear photos or video of the item where appropriate
Photos of the packaging if the parcel arrived damaged

Once we review the issue, eligible customers may choose between a replacement or refund, where appropriate.

If an item is faulty, damaged, incorrect, or not as described, your legal rights are not affected by this policy.

Return Shipping Costs

For standard returns or change-of-mind returns, the customer is responsible for return shipping costs.

Where an item is confirmed to be faulty, damaged, incorrect, or not as described, we will handle return costs as required under applicable UK consumer law.

Original express or upgraded shipping charges may not be refundable beyond the amount of standard delivery where permitted by law.

Return Address

Please do not send products back without contacting us first.

Once your return request has been approved, our customer support team will provide you with the correct return address and return instructions.

Depending on the product and fulfilment location, the appropriate return address may vary.

Contact:

Email: Gulfnestmart@gmail.com
Phone: +44 7521 900198

Non-Returnable Items

Certain products cannot be returned for change-of-mind reasons where applicable, including:

Personalised or custom-made products
Perishable goods
Products that have been used beyond what is reasonably necessary to inspect them
Sealed hygiene or personal-care products once the seal has been opened, where applicable
Items that cannot be returned for health or hygiene reasons once opened
Other products that are legally exempt from cancellation or return rights

If you are unsure whether your product can be returned, please contact us before sending it back.

This section does not remove any rights you may have if an item is faulty, damaged, incorrectly supplied, or not as described.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will normally be processed within 5–10 business days.

Refunds will normally be issued to the original payment method used when placing the order.

Please note that your bank, card provider, Shopify Payments provider, PayPal, or other payment provider may take additional time to display the refund in your account after we have processed it.

Used or Damaged Returned Items

For returns made under our voluntary 30-day return policy, items should be returned unused and in their original condition.

For statutory cancellation rights, customers may inspect goods in a manner similar to what would reasonably be possible in a physical shop.

Where legally permitted, a deduction may be made if the value of an item has been reduced because it has been handled more than necessary to establish its nature, characteristics, and function.

Items Marked as Delivered but Not Received

If your tracking information shows that your order has been delivered but you cannot locate it, please contact us.

Before contacting us, we recommend checking:

Around your property
Any safe place used by the courier
With other members of your household
With neighbours where appropriate
Any delivery photograph or courier notification

We will investigate the delivery with the courier or fulfilment partner.

If our investigation confirms that the parcel was lost or was not successfully delivered to you, we will provide an appropriate resolution, which may include a refund.

Late or Missing Refunds

If we have confirmed that your refund has been processed but you have not received it:

Check your bank or payment account again.
Contact your card issuer or payment provider.
Allow additional processing time where applicable.

If you have completed these steps and still have not received your refund, please contact:

Gulfnestmart@gmail.com

Exchanges and Replacements

If you receive a faulty, damaged, or incorrect item, you may contact us to request a replacement where available.

For change-of-mind situations, we may ask you to return the original item and place a new order rather than processing a direct exchange.

Proof of Purchase

We may ask you to provide your order number, order confirmation email, or another reasonable form of proof of purchase before processing a return or refund.

Contact Us

If you have any questions about a return, refund, damaged item, or your order, please contact us:

GulfNestMart